Frequently Asked Questions

For tourists who want to leave their luggage at the time of sightseeing ・ Those who want to carry to the vicinity of the destination, those who want to leave their luggage, and those who can transport the luggage between them We offer the service that we did.
Same-day delivery is difficult for major shipping companies. Specializing in tourism luggage, "faster, cheaper and easier" than the logistics matching service.
Temporary custody starts at 600 yen, and same-day delivery starts at 1,000 yen. We are currently developing services mainly in the Kansai area and are planning to enter the Kanto area by 2020. Please see the dedicated page for detailed pricing plans.
At first please input reservation information on WEB. You will receive a confirmation email and a reservation number will be issued. At the time of reservation, please show a special screen at the store and leave your luggage.
Please show the store presentation screen and pick up your luggage. The staff presses the completion button and it is completed. * Please make payment on the WEB before receipt.
Luggage with a length of 170cm or more, a total of three sides of 203cm or more and a weight of 25kg or more cannot be handled.
Yes. It is possible. The number of bags that can be handled differs depending on the store, so please check carefully. Please contact us by e-mail or telephone as we can also provide individual support. 075−354−1777 customer@tourbase.co.jp
Yes. It is possible. Please tell us the number of luggage at the time of booking. Luggage numbers will be issued according to the number of luggage, so please be careful not to make a mistake when booking.
Payment by credit card and UnionPay is available. Credit card types are JCB, MasterCard, VISA, AMERICAN EXPRESS, and Diners Club INTERNATIONAL.
We support Japanese, English, and Chinese (traditional and simplified).
You can search from the top page. If you do not have the store you want, please contact us by email or phone. 075−354−1777 customer@tourbase.co.jp
You can check the current package information on My Page.
Once you leave your luggage, it will be delivered to the delivery staff, so you will not be able to take it in or out later. Please take out what you need in advance.

Delivery time

Illustration of Kansai International Airport

From Kansai Airport

from Kansai-Airport

Illustration of Osaka
Delivery to Osaka city hotels Deadline time:14:00 Pickup time:19:00
Illustration of Kyoto
Delivery to Kyoto city hotels Deadline time:14:00 Pickup time:21:00

Illustration of Osaka

From Osaka city

from Osaka-City

Illustration of Osaka
Delivery to Osaka city hotels Deadline time:11:00 Pickup time:19:00
Illustration of Kyoto
Delivery to Kyoto city hotels Deadline time:11:00 Pickup time:21:00
Illustration of Kansai International Airport
Delivery to Kansai Airport Deadline time:11:00 Pickup time:14:00

Illustration of Kyoto

From Kyoto city

from Kyoto-City

Illustration of Osaka
Delivery to Osaka city hotels Deadline time:11:00 Pickup time:19:00
Illustration of Kyoto
Delivery to Kyoto city hotels Deadline time:11:00 Pickup time:19:00
Illustration of Kansai International Airport
Delivery to Kansai Airport Deadline time:11:00 Pickup time:15:00
Examples of unacceptable luggage ・Cash, cash voucher, cards (credit card, etc.) ・Valuables and items that cannot be reissued or regenerated when lost ・Expensive items (over 200,000 yen) ・Too big (one side is 170cm or longer) ・Too heavy (total weight 25kg or more) ・Fragile items (such as precision equipment) ・Perishable items (food, drinks, etc.) ・Creature ・Dangerous goods (poisonous, deleterious substances, blades, etc.) Please check the terms of use before using any other items that are not included in your personal personal belongings.
Yes. Damage caused by our mistakes is guaranteed up to 200,000 yen. Please note that the suitcase caster part cannot be guaranteed because it is easily damaged by the degree of use and weight.
I'm sorry. It cannot be changed. Cancellation is possible until you leave it, so please make a reservation once after canceling.
Yes. It is possible. Please cancel by deposit. Please note that you cannot cancel after depositing.
Basically, we will deliver it within the day, but arrival may be delayed due to natural disasters or accidents. We will contact the registered contact in advance to confirm the correspondence.